Terms & Conditions

The following terms and conditions apply to credit card transactions made through the RASQ website.


Payment Policy

This website is operated by the Royal Agricultural Society of Queensland (ABN: 80 425 478 831) referred to herein as RASQ.

All prices are in Australian dollars, and the RASQ website will only accept payment in Australian dollars.

The Merchant name RASQ will appear on your credit card statement.


Refund Policy

Please choose carefully, as we do not normally give refunds if you simply change your mind or make a wrong decision.

You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to do.

You should return a copy of the receipt printed off at the time of purchase along when requesting a refund.

The above policy is not intended to override or limit your statutory rights in any way.


Security Policy

RASQ is very concerned about your security on the web.

This site uses the DirectOne Payment Service. DirectOne provides security and privacy for you our customer. Your credit card details go directly to our bank, NAB, and are not recorded by RASQ. This minimises the disclosure of your information and provides a layer of confidentiality to the transaction.

Technology used

DirectOne uses industry standard Secure Socket Layer (256-bit) encryption technology to secure communication sessions with customers and merchants. Using firewalls in front of the Payment Gateway (DirectOne) and within the system, it restricts access to information regarding the payment transactions.

The DirectOne only allows customers with browsers supporting SSL-128-bit or higher encryption technology to access the payment facility. This facilitates secure transmission of transaction details.

You can verify that your session is secure by locating the lock icon in the bottom right-hand corner of your screen.

DirectOne fully complies with Visaís AIS program and MasterCardís Site Data Protection Programme. DirectOne complies with the following PCI standards:

  1. Install and maintain a firewall configuration to protect data
  2. Do not use vendor-supplied defaults for system passwords and other security parameters
  3. Protect stored data
  4. Encrypt transmission of cardholder data and sensitive information across public networks
  5. Use and regularly update anti-virus software
  6. Develop and maintain secure systems and applications
  7. Restrict access to data by business need-to-know
  8. Assign a unique ID to each person with computer access
  9. Restrict physical access to cardholder data
  10. Track and monitor all access to network resources and cardholder data
  11. Regularly test security systems and processes
  12. Maintain a policy that addresses information security

Delivery Policy

Where goods or services can be delivered electronically, they are done so with no associated fee.

Memberships and tickets are valid for the dates listed.

Outgoing freight is dispatched via Australia Post (Registered Post or Express Post). Freight is calculated based on the weight and bulk of the item(s) being shipped.

Goods in stock will ship within 1 working day. Goods on backorder will ship within 1 working day of being received by us. All backorders will be notified upon order receipt. Backordered items may be cancelled at any time prior to shipping.

Product delivery is generally within five working days, after name and address confirmation has been obtained and stock is available.


Privacy Policy

RASQ & Your Privacy

We are committed to protecting your privacy at each RASQ location, including our website. Any personal information you provide to us will be used only to provide you with the services you have agreed to. It is safe and secure with us.

It is important for you to note that once you purchase a product from us it is necessary for us to collect information from you to deliver your products. If you wish to remain completely anonymous you may purchase from our Toowoomba office.

Your Personal Information

You are able to visit our website without disclosing any personal information to us. If you purchase from us or choose to provide your personal information to us, we will only use this information for purposes you have agreed to. If you do not wish to receive marketing material, you may make such a request to our Privacy Officer. Other than this, we will not give your personal information to anyone without your approval.

RASQ will keep your personal information confidential & secure. All of your information is kept in a location that is protected by secure servers. If you wish to access the information we have on you at any time please contact our Privacy Officer. RASQ aims to ensure all of your personal information is accurate at all times. To assist us in doing this we ask that you inform us of any changes to your information by fax, phone, email or at our office.

Personal information will not be disclosed without your consent, the only exception to this is where we would be required by law to do so. RASQ will not accept responsibility for the use of any information that has been obtained through unauthorised access.

If you have any further queries in regards to our privacy policy you can contact our Privacy Officer at:

Privacy Officer
RASQ
PO Box 18099
Clifford Gardens QLD 4350


Sponsors

Heritage Building Society
 
Clive Berghofer Land Sales