Royal Agricultural Show Toowoomba considers the protection of privacy to be vital. We endeavour to consistently maintain the security of our website for all visitors and users. This policy outlines how Royal Agricultural Show Toowoomba collects and uses personal information.
Other websites may be accessible from our website via hyperlinks. Our privacy policy does not cover or reflect on the procedures of these other websites. It is the responsibility of the visitor/user to evaluate the privacy policy of other websites you choose to visit.
Collected Information
To help improve the service we provide through our website, certain information is collected from your browser to this website. This information is collected as statistical information and includes: IP address; browser type; language; and access times. This website also uses cookies (explained in next section) to track pages visited and information accessed within our website. This information is for statistical reference and site analysis only.
What is a cookie?
A cookie is a small data file that may write to your hard disk when visiting a site. The cookie primarily contains a USER ID that aids in tracking. Cookies can also retain information that you supply to the website. This information assists in maintaining the continuity of your browsing session and access to full use of the website.
Cookies cannot read data from your hard disk or from other cookie files. They can be disabled via your browser, however this may limit your access to all functionalities of a website.
Personal Information
Some functionalities of the website will ask for the voluntary supply of personal information. This information includes:
- name and email address for the purpose of subscribing to our e-newsletter; and
- name, email address, contact details and message for the purpose of assisting you with an enquiry to Royal Agricultural Show Toowoomba.
Access to and Right to Rectification of Personal Information
To access, update or remove information Royal Agricultural Show Toowoomba holds about you, contact Royal Agricultural Show Toowoomba directly via phone, email or enquiry form. We wish to ensure information held by Royal Agricultural Show Toowoomba is accurate and up-to-date.
Direct Marketing
Royal Agricultural Show Toowoomba does not collect information for direct marketing purposes, except where you have given permission by subscribing to our e-newsletter. This information is not sold to other parties and is for the express purpose of our own communication with you. At any time you can opt out by clicking unsubscribe on the e-newsletter that you receive.
Exceptions
Other than the above stated, Royal Agricultural Show Toowoomba will not attempt to identify users or their browsing activities except:
- in the event of an investigation by law enforcement: or
- where we believe we are required to collect and produce documentation relevant to fulfil obligations to third parties; including statutory organisations under local law.
Information Disclosure
In the course of providing services you request, personal information may be shared: with authorities; third parties engaged by Royal Agricultural Show Toowoomba to provide services to you; to protect intellectual property rights; or to enforce the Terms and Conditions of the website.
Security
The Royal Agricultural Show Toowoomba website uses WordPress to deliver, store and maintain our website and content. Royal Agricultural Show Toowoomba puts in place all reasonable measures to protect personal information from loss, prohibited access, misuse, alteration, destruction or unauthorised disclosure.
This website is operated by the Royal Agricultural Society of Queensland (ABN: 80 425 478 831) referred to herein as RASQ.
All prices are in Australian dollars, and the RASQ website will only accept payment in Australian dollars.
The Merchant name RASQ will appear on your credit card statement.
Please choose carefully, as we do not normally give refunds if you simply change your mind or make a wrong decision.
You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to do.
You should return a copy of the receipt printed off at the time of purchase along when requesting a refund.
The above policy is not intended to override or limit your statutory rights in any way.
RASQ is very concerned about your security on the web.
This site uses the DirectOne Payment Service. DirectOne provides security and privacy for you our customer. Your credit card details go directly to our bank, NAB, and are not recorded by RASQ. This minimises the disclosure of your information and provides a layer of confidentiality to the transaction.
DirectOne uses industry standard Secure Socket Layer (256-bit) encryption technology to secure communication sessions with customers and merchants. Using firewalls in front of the Payment Gateway (DirectOne) and within the system, it restricts access to information regarding the payment transactions.
The DirectOne only allows customers with browsers supporting SSL-128-bit or higher encryption technology to access the payment facility. This facilitates secure transmission of transaction details.
You can verify that your session is secure by locating the lock icon in the bottom right-hand corner of your screen.
DirectOne fully complies with Visa’s AIS program and MasterCard’s Site Data Protection Programme. DirectOne complies with the following PCI standards:
- Install and maintain a firewall configuration to protect data
- Do not use vendor-supplied defaults for system passwords and other security parameters
- Protect stored data
- Encrypt transmission of cardholder data and sensitive information across public networks
- Use and regularly update anti-virus software
- Develop and maintain secure systems and applications
- Restrict access to data by business need-to-know
- Assign a unique ID to each person with computer access
- Restrict physical access to cardholder data
- Track and monitor all access to network resources and cardholder data
- Regularly test security systems and processes
- Maintain a policy that addresses information security
Where goods or services can be delivered electronically, they are done so with no associated fee.
Memberships and tickets are valid for the dates listed.
Outgoing freight is dispatched via Australia Post (Registered Post or Express Post). Freight is calculated based on the weight and bulk of the item(s) being shipped.
Goods in stock will ship within 1 working day. Goods on backorder will ship within 1 working day of being received by us. All backorders will be notified upon order receipt. Backordered items may be cancelled at any time prior to shipping.
Product delivery is generally within five working days, after name and address confirmation has been obtained and stock is available.
